Last updated: July 2026

This Privacy Policy explains how ExamEase™ and Mock Test Success™ collect, use and protect your personal information.

We are committed to protecting your privacy and handling your personal data responsibly.

1. Who We Are

Business name: Exam Ease

Trading as: Mock Test Success™ / ExamEase™
Email: support @mocktestsuccess.co.uk
Website: www.mocktestsuccess.co.uk

For the purposes of UK data protection law, we are the data controller for the personal information we collect from you.

2. What Information We Collect

We may collect the following information:

Parent or Guardian Information

Full name

- Email address

- Mobile number

- Billing details

- Payment confirmation information

- Communication history

- Marketing preferences

Child Information

- Child’s first name

- Child’s last name

- Date of birth

- Current school

- Year group

- Mock test selected

- Mock test results

- Performance report information

- Access arrangements or medical information you choose to provide

Website and Technical Information

- IP address

- Device information

- Browser type

- Pages visited

- Cookie preferences

- How you found our website

- Website usage data

3. How We Use Your Information

We use your information to:

- Process bookings

- Confirm your child’s place

- Send booking confirmations and reminders

- Deliver mock test services

- Prepare seating, registers and attendance lists

- Provide performance reports

- Provide included digital resources

- Respond to enquiries

- Process payments

- Send important service updates

- Improve our services

- Analyse website performance

- Send marketing emails where you have opted in or where we are permitted to do so

- Meet legal, tax and accounting obligations

4. Why We Are Allowed to Use Your Information

We rely on different lawful bases depending on how we use your data.

These may include:

Contract

To process your booking and provide the services you purchased.

Legitimate Interests

To manage our business, improve our services, respond to enquiries, prevent fraud and communicate important service information.

Consent

Where you opt in to marketing communications or accept non-essential cookies.

Legal Obligation

Where we need to keep records for tax, accounting, safeguarding or legal purposes.

Vital Interests

In rare cases, where we need to use information to protect a child’s health or safety in an emergency.

5. Child Data

We only collect child information that is necessary to provide our mock test services, prepare reports, support access needs and communicate with parents or guardians.

We do not knowingly collect contact details directly from children for marketing purposes.

Parent or guardian contact details should be used for all communication.

6. Medical and Access Information

If you provide medical, allergy, disability or access arrangement information, we will use it only to support your child safely and appropriately during the mock test.

Please only provide information that is relevant to your child’s attendance.

7. Payment Information

Payments are processed securely by third-party payment providers.

We do not store full card details.

Payment providers may process your data under their own privacy policies.

8. Who We Share Information With

We may share information with trusted service providers who help us run our business, including:

- Payment processors

- Email marketing platforms

- Booking and CRM systems

- Website hosting providers

- Analytics providers

- Printing or document providers

- Tutors, invigilators or staff involved in delivering the mock test

- Professional advisers such as accountants, legal advisers or insurers

- Regulators or authorities where required by law

- We only share information where necessary.

9. International Transfers

Some of our service providers may process data outside the UK.

Where this happens, we take steps to ensure appropriate safeguards are in place.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary.

- Typical retention periods may include:

- Booking records: up to 6 years for accounting and legal purposes

- Payment records: up to 6 years

- Email enquiries: up to 3 years

- Marketing data: until you unsubscribe or we remove inactive contacts

- Mock test results and reports: up to 3 years, unless deletion is requested earlier and we are not legally required to retain them

- Medical or access information: only as long as needed for the relevant mock test, unless required for legal or safeguarding reasons

11. Marketing

If you opt in to marketing, we may send you helpful 11+ tips, updates, offers and information about ExamEase™ or Mock Test Success™ services.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.

We do not sell your personal data.

12. Your Rights

Under UK data protection law, you may have the right to:

- Access your personal data

- Correct inaccurate data

- Request deletion of your data

- Object to certain processing

- Restrict processing

- Request data portability

- Withdraw consent where consent is the lawful basis

- Complain to the Information Commissioner’s Office

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

14. Security

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

15. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.