Last updated: July 2026

This Booking & Refund Policy explains how bookings, transfers, cancellations and non-attendance are handled by Mock Test Success™.

By booking a mock test, you agree to this policy.

1. Booking Confirmation

Your child’s place is confirmed once payment has been received.

You will receive a confirmation email after booking.

Please check your confirmation email carefully and contact us immediately if any details are incorrect.

2. No Refunds Once Booked

All bookings are final and non-refundable once purchased.

This applies to:

- Single mock test bookings

- Bundle bookings

- Optional upgrades

- Digital resources

- Performance reports

We operate with limited places, fixed venue costs, staffing requirements, printing, administration and preparation costs. For this reason, we cannot offer refunds if you change your mind, book the wrong date, are unable to attend or no longer require the place.

This does not affect your statutory rights.

3. Transfers

Transfers are not guaranteed.

If you contact us at least 14 days before your mock test, we may, at our discretion, allow you to transfer to another available test date.

Transfer requests are subject to:

- Availability

- Exam format

- Venue capacity

- Administrative feasibility

Transfer requests made less than 14 days before the test may not be accepted.

4. Illness

Please do not bring your child to the mock test if they are unwell.

If your child is ill, contact us as soon as possible.

We may, at our discretion, offer a transfer to another available mock test if suitable notice is provided.

Refunds are not issued for illness-related absence unless required by law.

5. Late Arrival

Please arrive at the venue in good time.

If your child arrives late, we may not be able to admit them once the mock test has started.

No refund will be issued for late arrival.

6. Non-Attendance

If your child does not attend the mock test for any reason, no refund will be issued.

This includes absence due to:

- Change of plans

- Forgetting the date

- Travel issues

- Clashing events

- Tutor or school commitments

- Parent or child preference changes

7. If We Cancel

If we cancel a mock test and cannot offer a suitable alternative, we will offer either:

A transfer to another available mock test date, or

A refund of the amount paid for the cancelled test

8. If We Change the Venue

We may need to change venue due to circumstances outside our control.

If the new venue is reasonably close to the original venue, no refund will be issued.

If the venue change is significant and you are unable to attend, we will discuss available options with you.

9. If We Change the Time

We may need to adjust the start or finish time of a mock test.

If the change is minor, no refund will be issued.

If the change is significant and you are unable to attend, we will discuss available options with you.

10. Bundle Bookings

If you book a bundle, your booking covers both dates listed at the time of purchase.

Bundle bookings are non-refundable.

If your child misses one paper, no partial refund will be issued.

Transfers may be considered at our discretion and subject to availability.

11. Optional Upgrades

Optional upgrades, including Mock Test Insight™ or similar personalised reports, are non-refundable once purchased if preparation has started or the report has been delivered.

12. Access Arrangements and Medical Information

Parents must tell us about any access arrangements, medical needs or allergies at the time of booking.

We will make reasonable efforts to support your child where possible.

Failure to provide relevant information before the mock test may limit our ability to support your child on the day.

13. Contact

For booking questions, please contact:

Email: [email protected]